The Valet Driver is responsible for delivering exceptional guest service while safely and efficiently parking and retrieving guest vehicles. This position requires strong communication skills, professionalism, and attention to detail. The Valet Driver must accurately document vehicle information, ensure secure handling of keys and belongings, and assist guests with luggage and directions as needed. This role supports the hotel's mission of providing warm, authentic hospitality reflective of the Grand Adirondacks legacy.
Key responsibilities include opening hotel entrance doors and assisting guests entering or leaving the property, assisting guests with opening and closing vehicle doors, welcoming guests and visitors with appropriate greetings of the day, acknowledging guests within 2530 seconds and ensuring fast, friendly, and professional service, communicating parking procedures clearly to guests and visitors, tagging vehicle keys with date, time, registration number, vehicle make/model, and guest contact or room number, providing accurate valet tickets or receipts to guests, verifying guest tickets/receipts before returning keys or vehicles, parking and retrieving vehicles safely, avoiding any damage, operating both manual and automatic transmission vehicles, providing guests with information on hotel amenities, hours of operation, and local attractions, directing and monitoring personal and commercial vehicle traffic including taxis, limousines, and buses, ensuring vehicles are legally parked and maintaining smooth traffic flow, maintaining security of vehicles and belongings, including proper key control, following up with guests to ensure requests are completed to their satisfaction, opening and closing the parking facility as assigned, documenting and reporting vehicle incidents such as accidents, damages, theft, or missing articles, reviewing shift logs and updating logbooks with relevant information, reporting accidents, injuries, and unsafe conditions to management, monitoring and maintaining safety, cleanliness, and organization of parking areas, portico, and valet stand, reporting any security concerns or safety hazards promptly, and rerouting traffic when parking capacity is reached and communicating updates to staff.
Qualifications include the ability to communicate professionally, both verbally and in writing, customer service experience with a friendly and welcoming demeanor, ability to stand for extended periods and multitask in a fast-paced environment, strong integrity and accountability due to access to guests vehicles and personal information, experience driving manual and automatic transmission vehicles, strong organizational skills to track vehicle locations and keys, and ability to respond effectively to inquiries from guests, managers, and the public.
Minimum knowledge includes the ability to read and comprehend simple instructions, correspondence, and memos, ability to write simple correspondence, must speak, read, and write proficient English.
Education & experience includes a high school diploma or equivalent required, one year of related customer service or valet/transportation experience preferred.
Licenses & certifications include a valid drivers license with an acceptable driving record.
Working conditions & physical effort include regular exposure to stress and fluctuating workloads; must adapt to change quickly, ability to operate basic computer systems as required, and must adhere to all safety and security procedures.
Physical requirements include standing more than 2/3 of the time, walking more than 2/3 of the time, sitting less than 1/3 of the time, reaching with hands/arms more than 2/3 of the time, lifting and pushing/pulling up to 50 pounds, and working indoors and outdoors with exposure to weather conditions.
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