Hotel Front Desk Agent Job at EconoLodge Inn & Suites, Sweetwater, TX

  • EconoLodge Inn & Suites
  • Sweetwater, TX

Job Description

Job Description

Job Description

The Hotel Front Desk Agent plays a crucial role in delivering excellent guest experiences through efficient check-in and check-out processes, managing reservations, and ensuring seamless communication between guests and hotel services. This position involves working rotating, weekend, night and holiday shifts as part of a front desk team, utilizing property management and phone systems to facilitate daily operations. While career advancement opportunities exist, these roles are somewhat limited within the hotel structure.

 

Responsibilities

  • Manage guest check-ins and check-outs efficiently
  • Handle reservation management and booking inquiries
  • Deliver exceptional customer service and resolve guest complaints
  • Process payments and maintain accurate financial records
  • Answer phone calls and provide information to guests
  • Assign rooms and coordinate with housekeeping for room readiness
  • Keep detailed records of guest interactions and transactions

 

Preferred Qualifications

  • 1+ years experience in hospitality
  • High school diploma or equivalent
  • Familiarity with reservation systems and property management software
  • Strong customer service and communication skills
  • Ability to resolve conflicts and multitask effectively
  • Attention to detail and teamwork mindset

Job Tags

Similar Jobs

ctiinc

Class A CDL HAZMAT Driver — Local/Regional, Home Daily Job at ctiinc

CTI, Inc. seeks Class A CDL drivers with HAZMAT endorsement to haul hazardous materials in Benson/Curtiss, AZ. The role involves loading, transporting and delivering products to mines and aggregate sites across AZ and NM, with home time on a regular basis.Drivers are typically... 

Facade Today

Construction Surveillance Technician Job at Facade Today

 ...Overview At AMERICAN SYSTEMS , we support mission-critical programs that protect national security. We are seeking a Construction Surveillance Technician (CST) to support secure construction activities at sensitive facilities by monitoring construction personnel, enforcing... 

Shelby Pediatric Associates

Certified Medical Assistant Job at Shelby Pediatric Associates

 ...Shelby Pediatric Associates is looking for a Medical Assistant to join our team. The Medical Assistant will provide medical services to patients...  ...Assistant program with state accreditation based on certifying exam Strong communication skills and the ability to work... 

Akaasa Technologies

eDiscovery Analyst Job at Akaasa Technologies

 ...Role: eDiscovery Analyst Location: North Chicago, IL DO NOT SEND RESUME WITHOUT LINKEDIN PROFILE Top 3 5 Skills Needed for each role Prior experience working in a corporate environment, with an understanding of professional workplace norms, confidentiality... 

Entensiv

Senior Building Automation Field Service Engineer Job at Entensiv

 ...the Role Entensiv is looking for a Senior Building Automation Service Engineer to join our growing team. This is a hands-on technical role...  ...communicate findings and solutions Support teammates in the field with knowledge sharing and collaborative troubleshooting What...